Last updated: August 29, 2026
Prime Home Technicians (“we”, “our”, “us”) operates the website primehometechnicians.com and provides home maintenance, repair, and smart-home installation services in Dubai, United Arab Emirates. This Privacy Policy explains what information we collect when you visit our website or use our services, how we use it, and the choices you have.
Information We Collect
When you contact us through our website’s enquiry forms, call or WhatsApp us, or book a service, we may collect:
- Your name, phone number, and email address
- Your property address, for scheduling and carrying out service visits
- Details about the service you are requesting (e.g. AC repair, handyman work, smart home installation)
- Any other information you choose to share with us when communicating with our team
Like most websites, we also automatically collect some technical information when you browse our site, such as your IP address, browser type, device type, and pages viewed, typically through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Schedule, confirm, and carry out the home maintenance or installation services you request
- Communicate with you about appointments, follow-ups, and service updates
- Improve our website and the services we offer
- Send occasional updates or offers about our services, where you have not opted out
- Meet our legal and regulatory obligations in the UAE
We do not sell your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to help it function properly and to understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some features of the site.
Sharing Your Information
We may share your information with trusted third parties who help us operate our business, such as scheduling tools, hosting and website service providers, and communication platforms (for example, WhatsApp Business, where you contact us that way). These providers only access the information needed to perform their services and are not permitted to use it for any other purpose. We may also disclose information where required by law or to protect our rights.
Data Retention & Security
We retain personal information for as long as needed to provide our services, respond to your enquiries, and meet our legal obligations, after which it is deleted or anonymized. We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
Your Rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you with marketing communications, at any time by reaching out using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@primehometechnicians.com.
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
